Privacy Policy
Arcade London Group Ltd
Effective Date: 21 June 2025
1. Introduction
This Privacy Policy sets out how Arcade London Group Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to safeguarding the privacy of individuals and ensuring the lawful and transparent processing of personal data. This Policy applies to all personal data collected via our website [www.arcadelondongroup.co.uk], through correspondence, or in the course of providing our services.
Company Details:
Arcade London Group Ltd
Registered Address: 7 Bell Yard, London, WC2A 2JR
Email: info@arcadelondongroup.co.uk
Telephone: 07466 823437
Website: www.arcadelondongroup.co.uk
2. Lawful Basis for Processing
We process personal data in accordance with one or more of the lawful bases set out in Article 6 of the UK GDPR:
Consent – where you have provided clear and informed consent.
Contractual necessity – where processing is necessary to fulfil a contract or take steps at your request prior to entering into a contract.
Legal obligation – to comply with a legal or regulatory requirement.
Legitimate interests – for the purpose of conducting and managing our business, where such interests are not overridden by your rights and freedoms.
3. Categories of Personal Data Collected
We may collect and process the following types of personal data:
Identity Data – name, title, company name.
Contact Data – address, email address, telephone number.
Project Information – data relating to property or project requirements provided by you.
Technical Data – IP address, browser type, operating system, device identifiers.
Usage Data – information about how you use our website and interact with us.
Correspondence Data – information contained in or relating to any communication with us.
We do not intentionally collect sensitive personal data (e.g. health information, political beliefs) unless required for a specific and lawful purpose.
4. How We Use Your Personal Data
Your personal data may be used for the following purposes:
To respond to general or project-specific enquiries.
To provide quotations, contracts, and professional services.
To communicate with you about your project or our services.
To comply with legal and regulatory obligations.
To improve our website and client experience.
For internal administrative purposes, including record-keeping and business analysis.
5. Sharing of Personal Data
We may share your personal data with third parties under strict legal and contractual obligations:
Professional advisors – including legal, financial, and insurance providers.
Service providers – including IT and cloud service providers supporting our website and systems.
Project collaborators and subcontractors – where necessary for the execution and delivery of your project. This will only occur where lawful under UK data protection law and limited to relevant information.
Regulatory authorities – where required to comply with applicable legal obligations.
All data sharing is conducted under appropriate safeguards and data processing agreements, where applicable.
6. International Data Transfers
Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place to maintain its security and lawfulness. This may include:
Transfers to countries with an adequacy decision by the UK Government; or
Use of standard contractual clauses (SCCs) approved for international data transfers.
7. Data Retention
We retain personal data only for as long as is necessary for the purposes outlined in this Policy or as required by applicable law.
Retention periods may vary depending on:
Contractual obligations and service duration
Legal and regulatory requirements (e.g., financial records kept for 6 years)
Business needs and communication history
Personal data that is no longer required will be securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to ensure the security of personal data, including:
SSL encryption and secure servers for online data transmission
Access restrictions and authentication controls
Regular security reviews and data protection training for staff
While we take reasonable precautions, no method of transmission or storage is completely secure.
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right to access – obtain a copy of your personal data.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your data, where lawful.
Right to restrict processing – in certain circumstances.
Right to data portability – where applicable.
Right to object – to certain types of processing, including direct marketing.
Right to withdraw consent – where processing is based on consent.
Right to lodge a complaint – with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have breached data protection law.
To exercise your rights, please contact us using the details provided in Section 13.
10. Cookies and Website Tracking
Our website uses cookies and other tracking technologies to enhance user experience, provide analytics, and support functionality. For full details on how cookies are used, please refer to our [Cookie Policy].
You can control cookie settings through your browser preferences.
11. Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of such external sites. You are encouraged to review the privacy notices of any websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The most current version will always be available on our website. Continued use of our services or website following changes will be deemed acceptance of those changes.
13. Contact Details
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Data Controller: Arcade London Group Ltd
Address: 7 Bell Yard, London, WC2A 2JR
Email: info@arcadelondongroup.co.uk
Telephone: 07466 823437
Website: www.arcadelondongroup.co.uk