Privacy Policy

Arcade London Group Ltd
Effective Date: 21 June 2025

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when you interact with www.arcadelondongroup.co.uk (the “Website”) and when you engage with Arcade companies for professional services.

Arcade operates as a group of companies. The way your personal data is processed depends on how you interact with us, as explained below.

2. Who we are and who controls your data

Website operator and initial data controller

For personal data collected through the Website (including enquiries and cookies), the data controller is:

Arcade London Group Ltd
Registered in England & Wales
Company number: 16926079
Registered office: 7 Bell Yard, London, WC2A 2JR
Email: info@arcadelondongroup.co.uk

Arcade London Group Ltd is a holding company and operates the Website only.

Service data controllers

Where you engage us for professional services, your personal data will be processed by the relevant trading company as data controller:

  • Arcade Design Ltd – architectural and design services

  • Arcade Build Ltd – construction services

Each company processes personal data in accordance with this Privacy Policy and applicable data protection laws.

3. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you have given clear consent (e.g. cookies, certain enquiries)

  • Contract – where processing is necessary to enter into or perform a contract

  • Legal obligation – where required to comply with the law

  • Legitimate interests – to operate, manage, and improve our business, where those interests do not override your rights

4. Personal data we collect

Depending on your interaction with us, we may collect:

  • Identity data – name, title, company name

  • Contact data – email address, telephone number, postal address

  • Project data – information relating to a property or project you provide

  • Technical data – IP address, browser type, device information

  • Usage data – how you use the Website

  • Correspondence data – emails, messages, and other communications

We do not intentionally collect special category personal data unless required for a specific and lawful purpose.

5. How we use personal data

We use personal data to:

  • respond to enquiries and communications;

  • assess and discuss potential projects;

  • provide architectural, design, construction, or project-related services;

  • manage contracts and professional relationships;

  • comply with legal and regulatory obligations;

  • improve our Website and services; and

  • manage internal business operations.

6. Sharing of personal data

We may share personal data:

  • within the Arcade group, where necessary for service delivery or administration;

  • with professional advisers (legal, financial, insurance);

  • with service providers supporting our IT and systems;

  • with consultants, contractors, and project collaborators where relevant; and

  • with regulatory or public authorities where required by law.

All data sharing is subject to appropriate safeguards and data protection agreements where required.

7. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • transfers to countries with UK adequacy decisions; or

  • use of approved standard contractual clauses.

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

  • duration of a project or contractual relationship;

  • legal and regulatory retention requirements; and

  • legitimate business needs.

Data that is no longer required is securely deleted or anonymised.

9. Data security

We implement appropriate technical and organisational measures to protect personal data, including secure systems, access controls, and internal policies.

While we take reasonable precautions, no system can be completely secure.

10. Your data protection rights

You have the right to:

  • access your personal data;

  • correct inaccurate or incomplete data;

  • request erasure of data where lawful;

  • restrict or object to certain processing;

  • request data portability where applicable; and

  • withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Cookies

The Website uses cookies and similar technologies. Full details are provided in our Cookie Policy, which explains how cookies are used and how you can manage your preferences.

12. Third-party websites

The Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on the Website.

14. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@arcadelondongroup.co.uk